Delivery

Items are usually dispatched within three working days of your order being received. UK items are shipped using Royal Mail Second Class Signed For Service. 

International parcels are sent, where possible, with Royal Mail International Tracked and Signed Service. 

Any local taxes or import duties are the responsibility of the customer.

Breakages 

I take great care when packaging up your order to make sure it reaches you in one piece. Unfortunately, breakages do sometimes occur. If your item arrives broken please photograph the item and email me at hello@kerrykirbyceramics.com three days of receiving it. I will arrange a replacement if possible, or a refund.

Returns

I really hope that you are happy with any item that you purchase from me. However, if you are not, please contact me at hello@kerrykirbyceramics.com within seven days of receiving your order and I will arrange a refund or an exchange where possible. Items must be returned to me in the same condition in which they were sent. I’m afraid I am not able to cover any of the postage costs. Any refund given will have the postage costs deducted. The parcel is the responsibility of the customer until it reaches me so please obtain proof of postage. will have the postage costs deducted. The parcel is the responsibility of the customer until it reaches me so please obtain proof of postage.